Return & Refund Policy – A Family Mart
At A Family Mart, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.
1. Eligibility for Returns
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You may request a return within 7 days of receiving your order.
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The item must be unused, undamaged, and in its original packaging.
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Certain products (e.g., cosmetics, personal care items, food, or clearance items) are non-returnable for hygiene and safety reasons.
2. Return Process
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Contact us at 0310-6117500 or familymarta05@gmail.com with your order details.
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Our support team will verify your request and guide you through the return procedure.
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Ship the product back to the address provided by our team (shipping costs for returns may apply).
3. Refunds
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Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed within 5–10 business days through your original payment method or as store credit.
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Cash on Delivery (COD) refunds may be issued via bank transfer or store credit.
4. Exchanges
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If you received a defective or wrong product, we will exchange it at no extra cost.
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Exchanges are subject to stock availability.
5. Order Cancellation
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Orders can only be cancelled before they are shipped.
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Once shipped, you must follow the return process.
6. Contact Us
For any questions regarding returns and refunds, please contact:
A Family Mart
📞 Phone: 0310-6117500
📧 Email: familymarta05@gmail.com
📍 Location: Pakistan